Operations Manager – Drive Excellence Across Two Dynamic Brands Location: Toowong, QLD Work Type: Full-time Salary: $80,000 - $100,000 Super About the Client Our client is a well-established, trusted player in the property investment and financial services space , operating two growing brands in Brisbane. Since 2004, they have helped thousands of everyday Australians work towards financial freedom, guided by core principles of income, growth, and duplication . Their proven track record, adaptability through economic challenges, and ongoing client success have positioned them as a reliable, long-term partner in the industry. About the Role This is a fantastic opportunity for an experienced Operations Manager to step into a central role, overseeing the day-to-day running of two dynamic businesses. You'll play a key part in streamlining operations, improving processes, and leading teams to deliver top-tier service. You’ll be the glue between departments, ensuring systems run smoothly, communication is clear, and team members are supported. We're especially keen to hear from candidates who are natural people leaders — someone who brings a balance of structure, empathy, and accountability. Key Responsibilities Oversee and enhance daily operations across both businesses Lead client communication workflows, appointment scheduling, and follow-ups Develop and train staff on documented processes and SOPs Manage and improve CRM and workflow platforms (Zoho, Mercury, SharePoint) Drive automation and AI adoption across operational functions Lead HR functions: onboarding, leave tracking, broker onboarding, and staff support Ensure WHS, facilities, and vendor/supplier management are in check Coordinate IT tools, ensuring systems and training meet team needs Deliver accurate operational and sales reporting to leadership Organise internal meetings, staff training, events, and culture initiatives About You Proven experience in operations management in a busy, service-based environment A confident people leader who builds trust, motivates others, and drives accountability Comfortable managing systems, CRMs, and improving workflows Naturally organised, hands-on, and solutions-focused Tech-savvy and open to innovation, automation, and AI Why Apply? Be the operational driver behind two successful brands Enjoy a supportive leadership team and a people-first culture Opportunity to influence change, improve processes, and see tangible impact Convenient Toowong location with a strong team environment How to Apply: If you are ready to advance your career and contribute to the dynamic world of construction, we encourage you to apply. Please send your resume along with a cover letter detailing your relevant experience and why you are the ideal candidate for this position to eli@ascendrecruit.com.au. Please note that only shortlisted candidates will be contacted. Contact Person: Elisiva Caesar Ascend Recruit 0423 220 171 eli@ascendrecruit.com.au
